Frequently Asked Questions
What payment methods are available?
We currently accept the following payment methods:
- credit/debit cards (Visa, MasterCard, AmericanExpress)
- Bancontact (Belgium)
- SOFORT(Austria, Belgium, Germany, Italy, Netherlands, Spain)
- iDeal (Netherlands)
- Klarna (Germany, Austria, France)
- Maestro (some EU countries)
- P24 (Poland)
If you want to use another payment method (bank transfer, Giropay, Multibanco,…), don’t hesitate to contact us 😉
Can I pay in my local currency?
Our default shop currency is euro but we accept other currencies directly.
If you want to change the currency displayed on our website, you can use this dropdown:
If you want to place an order in a different currency, it will be automatically converted by our payment providers at checkout.
Can I order now and pay after receiving my order?
If you live in Germany, Austria, or France, you have the possibility to select “Klarna Pay Later” on the checkout page.
For other countries, the order must be paid online during the checkout process.
Should there be any issue with your order or if you changed your mind, you can always return any items within 14 days following the delivery. See details bellow.
Is it safe to buy online?
We use the SSL security protocol to encrypt all transactions. Your information is 100% secure and we do not store your credit card information.
Do you ship abroad?
We deliver almost all over the world. However, not all of our items are available everywhere. If an article is not available for some countries, this will be clearly indicated on the page.
To be sure, you can simply add the item to your shopping cart and access the validation page to enter your address.
How much is the delivery?
The delivery cost is calculated on the checkout page based on your location and the content of your cart.
We offer free delivery to most countries for orders over 150€. This might not apply to islands or faraway countries.
|Switzerland, UK, Norway||9€||9€||Free||19€||19€|
|Australia, New Zealand, Puerto Rico, Mexico||9€||19€||Free||19€||29€|
|Rest of the world||9-19€*||9-29€*||Free*||29€*||39€*|
Customs and taxes
The price of orders shipped to the European Union from the European Union already includes VAT and any applicable taxes for private customers (VAT is not included for B2B orders with a valid EU VAT number outside countries where we are registered). This is not the case for shipments to delivered outside the European Union.
What is the delivery time?
Delivery can take from 1 day to 3 weeks depending on the country of delivery and the items ordered. For example, delivery is faster to Belgium (1 day) or France (3 days) than for Canada.
95% of orders arrive in less than 7 days in Europe and 14 days worldwide. You can learn more on this page.
Will my package require a signature upon delivery?
Our standard delivery for most countries is handled by the local post and typically does not require a signature upon delivery.
However, if you would like to ensure that your package requires a signature upon delivery, we recommend selecting DHL Express at checkout. DHL Express offers a guaranteed signature upon delivery service for all shipments.
Alternatively, if you prefer to use your local post and need a signature, you can contact us to request shipping via registered mail with a signature requirement. Please note that this service will incur an extra fee.
Items are missing from my order, where are they?
We ship each order in a single package.
However, we might have to split your items into different parcels. This is the case for orders over 2kg to some countries or when an item is no longer in stock.
Orders and Returns
How to place an order?
Simply click on the “Add to Cart” button on the page of the item you are interested in. You will then be able to validate your order after accessing your cart via the link at the top right of the site.
Can I place an order for business purposes?
Yes of course!
If you need an invoice, simply check the “I need a business invoice” box on the checkout page and enter the relevant details (company name, VAT number, billing address). Invoices are automatically generated and sent by email in PDF format within the first 15 days of the month following your order.
If you want to purchase large quantities (for a restaurant or as a reseller for example), don’t hesitate to ask for a custom quote.
Can I modify my order/address?
Yes, if your order has not yet started to be processed, contact us as soon as possible via our form and specify the modification to be made.
Can I return a product?
If you are not 100% satisfied with your order within 14 days of receipt of the goods, simply contact us and we will give you the procedure. All you have to do is send the item back to us and we will refund it in full. You are responsible for the costs of returning the goods. We can only accept products in their original condition and packaging. Knives should not have visible stains or marks of oxidation. Our full return policy is available here.